Error code 10

[jong]

I just purchased PP for android. i cant even start to use it, as everytime I open the app it just said 'error code 10' and closed the app. my phone is Galaxy SII.

[abramsh]

This is a licensing error. Typically this is either caused by a problem with Googles servers, or by installing the app on a device that is not licensed.

Did you purchase PlugPlayer via your phone? Or through the market on the web? What happens if you delete it and re-install it from the market app on your phone?

[jong]

I confirmed having purchased the app from android market via my phone.
I did uninstall it and reinstalled, just to find that the problem remains. What to do ?

[abramsh]

Are you using a custom firmware? Or the stock firmware that came with your phone? Which version of Android is it running?

[jong]

Are you using a custom firmware? Or the stock firmware that came with your phone? Which version of Android is it running?

My android version is 2.3.6 that came with the phone. I didn't make any changes on firmware.
Baseband version i9100DXKL1
Kernel version 2.6.35.7-I9100DXKL3-CL814816 root@DELL137 #2
Build number GINGERBREAD.DXKL3

[abramsh]

Not sure why google is saying that you are not licensed but lets you download the app. Please email me (howard@plugplayer.com) and I'll try to get someone from google to fix this.